Appointments and Clinic Hours
Clinic hours are 8:00 AM - 4:30 PM, Monday through Friday. You may call any day, Monday through Friday, starting at 8:00 AM to make an appointment.
Appointments (en Español) are made for the day that you want to be seen. To obtain an appointment, call the health department early in the morning and ask for the appointment you need. We have a limited number of appointments so the earlier you call the better your chances are of getting an appointment. Your phone calls are answered in the order they are received. Please do not hang up. When you call again, you will go to the back of the line.
On the third Wednesday of the month, we are closed in the morning for training. On that day, we start accepting calls for appointments at 11:00 AM.
Some appointments are pre-scheduled:
- Prenatal appointments
- Provider requested return visits
- Physical Exams
Physical Exam appointments for Child Health and Family Planning can be scheduled up to a week in advance. For these appointments starting on Monday, you can call at any time of the day to schedule an appointment for any day that week.
If you or your child is sick and need an appointment to be seen, but the schedule is already full when you call, please ask to speak to a nurse.
If you walk in without an appointment, you will be asked to use our telephone to make an appointment. This assures that everyone is able to make an appointment in the order that they call. If an appointment is not available, please ask to speak to a triage nurse.
Schedule an appointment
- Call 692-4223
- Then press 3 for clinic services
- Next press 1 for appointments
Please come at the scheduled time. If you arrive late, we may have to reschedule your appointment. If you are unable to keep your appointment, please call ahead to cancel.
Payment and Proof of Income
If you have Medicaid or another health insurance, please bring your insurance card with you. If you have no health insurance, you can apply for our sliding fee scale which is based on income and family size. To apply for the sliding fee scale, please bring proof of income for your household. We accept paycheck stubs, a letter from the employer stating hours worked and wages, or last year’s income tax form. Until we receive this information, we will charge the full amount for our services.
We look forward to seeing you.
Breast and Cervical Cancer Screenings
The Breast and Cervical Cancer Control Program (BCCCP) serves women who are uninsured or underinsured and do not have Medicare Part B or Medicaid. The patient must also meet income guidelines. The program targets women 50-64 years of age, but women 18-39 years of age with breast symptoms may be eligible. Through this program women can get a pelvic exam, a pap smear, a breast exam, and a mammogram at no charge. Certain diagnostic services are also covered such as ultrasounds, diagnostic mammograms, colposcopies, and biopsies.
Yearly screening can save lives, and BCCCP can help women by making these tests not only available, but affordable. BCCCP can also cover cancer treatment costs. Women diagnosed with breast or cervical cancer while enrolled in the North Carolina Breast and Cervical Cancer Control Program may be eligible for treatment through Breast and Cervical Cancer Medicaid.
This is where BCCCP can help. For women who have been putting off having regular screenings because of lack of insurance or high costs, BCCCP provides yearly cervical and breast cancer tests so that cancers, if present, can be detected early.
For more information about the Breast and Cervical Cancer Control Program or to make an appointment, contact Hannah Corn at 828-694-6010.
Childbirth Classes
The Department of Public Health offers the Small Wonders Childbirth Class Series. This Lamaze-based educational series provides instruction and support for a natural, healthy, and confident birth. Topics include: a woman’s natural ability to give birth; coping strategies for the stages of labor; common interventions during labor and birth; breastfeeding and bonding; a tour of the hospital’s labor and delivery rooms; and more. The five-week series is held on Thursdays from 5:30–7:30 pm. Classes are offered in both English and Spanish. For registration and fee information, contact Kaye Brownlee, BSSW, LCCE, at 694-6066.
Emergency Contraception
Emergency contraception is most effective if given within 24 hours, but it can be given up to 5 days (120 hours) after unprotected sex. Should you have unprotected sex or should your birth control method fail, and you would like emergency contraception, please call the health department as soon as possible at 828-692-4223 and ask for the earliest possible appointment for emergency contraception.
Family Planning
Family planning services are confidential and provided to everyone who desires assistance with postponing or planning pregnancy. Women of any age can provide their own consent for family planning services. Medicaid and some private insurance policies are accepted. Charges for a woman under nineteen years old who is unmarried are based on her income only. Men are also eligible to receive family planning services, including vasectomy. Information and applications are available to men and women eligible for the Family Planning Waiver Medicaid. This program will pay for family planning services, prescriptions, and an annual exam.
The following birth control methods are provided in our clinic:
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Additional methods may be prescribed or recommended but are not currently available on our formulary. These options include:
- The Patch
- Vaginal Ring
- Seasonale
Maternity Clinic
The Department of Public Health offers obstetric care for pregnant women who are residents of Henderson County. The department accepts Medicaid, some private insurance, and self-pay clients on an income-based sliding scale. Patients are seen by appointment. Maternity services include, but are not limited to:
- Complete physical exam
- Laboratory testing
- High-risk obstetrical clinic
- Counseling for financial and social programs
- WIC nutrition program for eligible patients
- Baby Love Medical Assistance Program
- Referral to Maternity Care Coordination
- Prenatal education
- Counseling for depression or other issues (Behavioral Health)
Care is transferred in the last month to the provider who will deliver the baby. Women who are interested in a vaginal delivery after a c-section are transferred to MAHEC for care in the last month and to Mission Hospital. Some high-risk conditions of pregnancy are cared for in the clinic; others will be transferred to an appropriate maternity provider.
Please read out Prenatal Program Services brochure, which is available in English or en Español. (PDF)
We encourage you to make healthy lifestyle choices while you are pregnant. For more information, visit the March of Dimes | en Español and womenshealth.gov.
If you are an expecting parent or a new parent, Mission Health System provides a weekly pregnancy and parenting email to guide you through pregnancy, labor and delivery, and into your baby’s infancy.This free service includes information, news, and resources tailored to your week of pregnancy and then to the age of your newborn. Emails are available in English or Spanish.To register, visit Weekly Parenting Emails.
Text4baby sends FREE messages each week to your cell phone to help you through your pregnancy and your baby's first year. Text4baby is an educational program of the National Healthy Mothers, Healthy Babies Coalition. All messages you receive from text4baby are free! Even if you don’t have a text messaging plan, you can get these messages for free. If you have limited texting per month, text4baby won’t take away from your total amount of messages. For more information or to sign up, visit text4baby.org.
Maternal Health Outreach
OB Care Management
Care management services are provided at no cost to pregnant women who have Medicaid or are uninsured. OB Care Managers (OBCM) who are public health nurses and social workers provide services during pregnancy and up to two months postpartum.
Services include:
- assessments
- support
- education
- referrals for needed services.
You may obtain this service several ways:
- ask for the program directly
- another agency, such as WIC, may send a referral
- your doctor may give us information that results in a contact.
These services are provided in partnership with your doctor. For more information, talk to your prenatal doctor or contact us at (828) 694-6088.
High-Risk Pregnancy Home Visits
Public health nurses can help women who are experiencing specific problems during pregnancy. After receiving a referral from the doctor, the public health nurse arranges a home visit to assess, monitor support, and educate women who need extra help during pregnancy.
Postpartum Home Visit
After delivery, a public health nurse is available to visit the new mother and her baby in the home. She assesses the mother and baby, offers breastfeeding support, determines other needs, and assists with referrals for other services.
Pregnancy Testing
Pregnancy testing is free and available
on the following schedule:
Monday, Tuesday, Wednesday, and Friday
8:00 - 10:45 am and 1:00 - 3:00 pm
Thursday 9:30 - 11:45 am and 2:00 - 4:30 pm
Safe Surrender Law
North Carolina's Safe Surrender Law allows an overwhelmed parent to surrender a newborn to a responsible adult and walk away. The baby will then be placed in a loving home. An infant up to 7 days old may be surrendered to any repsonsible adult. Safe surrender is anonymous and legal. Call 1-800-FOR-BABY. In an emergency, call 911. For more information, visit the Safe Surrender website.
Safe Surrender Fact Sheet
Information for Women in Crisis (en Español)
Sexually Transmitted Diseases and HIV
The clinic offers confidential testing, treatment, and advice to anyone who is concerned about the possibility of exposure to HIV or a sexually transmitted disease. Patients receive counseling, treatment options, and prevention methods. There is no charge for this service and some treatments are available free of charge. Call 828-692-4223 and ask for an appointment.
SIDS Counseling
The Department of Public Health provides nurses trained in grief counseling for families affected by the death of an infant from Sudden Infant Death Syndrome. Home visits are available. To access this service, call 828-692-4223 and ask for the SIDS counselor. Counseling is available in English and Spanish.
Additional help for grieving families can be found at First Candle.
1200 Spartanburg Highway, Suite 100 • Hendersonville, NC 28792 • (828) 692-4223
