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Appointments and Clinic Hours
Clinic hours are 8:00 AM - 4:30 PM, Monday through Friday. You may call any day, Monday through Friday, starting at 8:00 AM to make an appointment.
Appointments (en Español) are made for the day that you want to be seen. To obtain an appointment, call the health department early in the morning and ask for the appointment you need. We have a limited number of appointments so the earlier you call the better your chances are of getting an appointment. Your phone calls are answered in the order they are received. Please do not hang up. When you call again, you will go to the back of the line.
The clinic will be closed from 8:00 AM - 1:00 PM on the third Wednesday of each month for staff training. On that day, we start accepting calls for appointments at 11:00 AM.
Some appointments are pre-scheduled:
- Prenatal appointments
- Provider requested return visits
- Physical Exams
Physical Exam appointments for Child Health and Family Planning can be scheduled up to a week in advance. For these appointments starting on Monday, you can call at any time of the day to schedule an appointment for any day that week.
If you or your child is sick and need an appointment to be seen, but the schedule is already full when you call, please ask to speak to a nurse.
If you walk in without an appointment, you will be asked to use our telephone to make an appointment. This assures that everyone is able to make an appointment in the order that they call. If an appointment is not available, please ask to speak to a triage nurse.
Schedule an appointment
- Call 692-4223
- Then press 3 for clinic services
- Next press 1 for appointments
Please come at the scheduled time. If you arrive late, we may have to reschedule your appointment. If you are unable to keep your appointment, please call ahead to cancel.
Payment and Proof of Income
If you have Medicaid or another health insurance, please bring your insurance card with you. If you have no health insurance, you can apply for our sliding fee scale which is based on income and family size. To apply for the sliding fee scale, please bring proof of income for your household. We accept paycheck stubs, a letter from the employer stating hours worked and wages, or last year’s income tax form. Until we receive this information, we will charge the full amount for our services.
We look forward to seeing you.
Behavioral Health
The clinic has a clinical social worker who offers counseling services to clients of the health department to help with issues such as stress, depression, anxiety, and parenting. Services are also available in Spanish. Contact your provider or the CC4C care manager for more information.
Child Health Clinic
Child Health screening and medical services are available to children in Henderson County. We provide coverage 24 hours a day, 7 days a week through a contract with physicians at Hendersonville Family Health Center. If you need to contact a physican when the clinic is closed, call (828) 692-4223 and follow the after-hours instructions or call Pardee Hospital at (828) 696-1000 and ask for the doctor on call for the health department. Services include, but are not limited to:
- Well child history and physicals
- Sick child care
- Kindergarten and sports physicals
- Immunizations
- Developmental screenings
- WIC and nutrition services
- Kid Fit (a child obesity prevention program)
- Screening for Sickle Cell Anemia
- Lead screenings
- Other lab services
- ADHD (Attention Deficit Hyperactivity Disorder) Clinic that consists of a multidisciplinary team of medical provider, psychologist, clinical social worker, and school nurse who offer evaluation and treatment for ADHD
- Behavioral health counseling
- Referrals to Child Service Coordination
Child Care Health Consultant (Smart Start)
In the Child Care Health Consultant (CCHC) program, a registered nurse and a health educator work with Henderson County’s child care facilities to insure that children will be provided a healthy and safe environment in which to grow and learn. Recipients of these services are child care providers, parents, and children ages birth to five years. Trainings are offered in health, safety, nutrition, and the special medical needs of children. The CCHC also provides technical assistance for child care facilities to meet required health and safety standards and to help ensure that young children with medical needs are receiving the screenings, referrals, and treatments they require. Any child care staff or parents wanting more information about these services are asked to contact JoAnne Danielson, RN, BSN, CCHC, at (828) 694-6092.
Child Health Outreach
Care Coordination for Children (CC4C)
This service is provided at no cost for children ages birth to five years old who have Medicaid or are uninsured and are at risk for health or developmental problems. The CC4C care manager is a public health nurse with the community health program who will:
- assess the needs of your child and family
- provide referrals to services
- give information to the family about development and parenting.
These services are provided in partnership with your doctor. Contact your doctor's office for more information, or contact us at (828) 694-6088.
Newborn Home Visit
After delivery, a public health nurse is available to visit the new mother and her baby in the home to:
- assess the mother and baby
- offer feeding advice and breastfeeding support
- determine other needs
- assist with referrals for other services.
Fluoride Varnish Program
Eligible children, from six months through 41 months of age, can participate in the Fluoride Varnish Program. This program is part of Smart Start of Henderson County. Most children access the program through WIC referrals, but interested parents can also ask their provider. Smart Start also provides funding to help pay for dental services for children who do not have Medicaid or other means to pay for dental care for their children.
In addition, the Henderson County Department of Public Health receives funding from Blue Cross and Blue Shield of North Carolina Foundation to provide dental screenings for children in daycare centers, homes, and new this year, kindergarten classrooms. Children receive dental screenings from a public health dental hygienist. If dental needs are found, a dental patient navigator helps parents find dental care. Parents also receive help in getting their children to a dentist if they have never seen a dentist or if it has been more than twelve months since their last dental visit. Dental education programs for children, adults, and daycare teachers are also available.
Contact the Program Hygienist at (828) 694-6067 for assistance with any of these dental initiatives.
Medicaid and Health Choice
North Carolina participates in the federal Child Health Insurance Program (CHIP) to provide health insurance to children who do not qualify for Medicaid or have any other insurance. Children who do not qualify for Medicaid are immediately considered for the Health Choice Program. The applications are the same as the Medicaid application and can be obtained at the Health Deparment. Completed applications are submitted to the Department of Social Services on the second floor of the Human Services Building. Call (828) 697-5500 for more information.
Nutrition Services
Children who are eligible can participate in the WIC (Women, Infants, & Children) program. Nutritional counseling for diabetes, obesity, etc. is also provided. Education to parents and/or care givers is available.
Reach Out and Read®
The Henderson County Department of Public Health is a participant of the Reach Out and Read® childhood literacy program. The program, which is offered at over 2,500 sites across the nation, was created to make early literacy a standard part of pediatric primary care. At each well-child visit from, from six months through five years of age, providers give parents an age-appropriate book and guidance on the importance of reading aloud to their child and ways to make reading fun to children of all ages.
School Health
The School Nurses' mission is to reduce health barriers that allow students to achieve optimum learning. Ten nurses serve over 13,300 students in 23 schools. Services include the following:
- develop and implement plans for emergency medical assistance for students and staff
- prevent and respond to communicable disease outbreaks
- supervise specialized medical procedures and associated health teaching for students with medical conditions
- assure that mandated health related activites are completed
- manage medication administration in schools
- provide health screenings such as vision
- triage illness and injuries.
1200 Spartanburg Highway, Suite 100 • Hendersonville, NC 28792 • (828) 692-4223
